Refund policy

Return and Refund Policy

We want you to love your Based Supplies products. If you're not completely satisfied, we're here to help.

Return window
You have 30 days from the date you receive your order to request a return.

Eligibility
To be eligible for a return, your item must be unused or gently used, in the same condition that you received it, and in its original packaging. Because our products are skincare items, we can only accept returns of opened products at our discretion and where required by law.

How to start a return
Email us at support@based-supplies.shop with your order number and the reason for your return. We'll respond with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Refunds
Once we receive and inspect your return, we'll notify you of the approval of your refund. If approved, your refund will be processed to your original payment method within 5 to 10 business days. Please note that your bank or card issuer may take additional time to post the refund.

Damaged, defective, or wrong items
Please inspect your order upon delivery and contact us immediately at support@based-supplies.shop if the item is defective, damaged, or if you received the wrong product, so we can evaluate the issue and make it right.

Non-returnable items
Gift cards and final-sale items cannot be returned.

Exchanges
The fastest way to get the item you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Return shipping costs
Unless the item was defective or incorrect, return shipping costs are the responsibility of the customer.

If you have any questions about returns, reach us at support@based-supplies.shop.